Privacy Policy

Privacy Policy

Peptide Labs (“we,” “us”) respects the privacy of the researchers and businesses who use peptide.ntlofnyc.co. This policy describes what information we collect, why we collect it, and the choices you have. It is written for a US audience and applies to this website and to orders placed through it.

Information we collect

We collect only what we need to process orders and support customers:

• Order and contact information — name, shipping address, email address, and phone number you provide at checkout or when contacting support.
• Order details — the products you buy, order number, and order status.
• Payment reference information — because we use offline payment methods, we do not collect or store full card numbers. We may retain the payment handle or reference (for example, the account or wallet used) needed to reconcile and, if necessary, refund your order.
• Technical and usage data — IP address, browser type, device, and pages viewed, collected automatically through cookies and analytics.

How we use your information

• To process, fulfil, and ship your orders and confirm payment;
• To provide customer support, returns, and refunds;
• To send transactional messages such as order and tracking updates;
• To maintain site security and prevent fraud or abuse;
• To understand and improve how the site is used.

We do not sell your personal information.

Cookies and analytics

We use cookies and similar technologies to keep the site working (for example, remembering your cart) and to measure traffic. We use Google Analytics 4 (GA4) to understand aggregate usage such as page views and general location. GA4 may set its own cookies and process data under Google’s terms. You can control or block cookies through your browser settings; disabling some cookies may affect site functionality.

Third parties we share with

We share personal information only as needed to run our business:

• Shipping carriers — to deliver your order and provide tracking;
• Email and communication providers — to send order and support messages;
• Analytics providers — such as Google, for the purposes above;
• Legal and safety — where required by law, or to protect our rights, property, or the safety of others.

We require our service providers to handle data only for the purposes we specify.

Data retention

We keep order and contact records for as long as needed to fulfil orders, provide support, and meet legal, tax, and accounting obligations, after which we delete or de-identify the data. Analytics data is retained according to our GA4 configuration.

Security

We use reasonable administrative and technical safeguards to protect the information we hold, including limiting access to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to respond promptly to any issue.

Your rights and choices

You may request access to, correction of, or deletion of the personal information we hold about you, subject to records we must retain by law. You can also opt out of non-essential communications. To make a request, contact us using the details below; we may verify your identity before acting on a request.

Children

This site and our products are intended for qualified adults and businesses. We do not knowingly collect personal information from anyone under 18.

Changes and contact

We may update this policy from time to time; the current version is always posted here. Questions or requests can be sent through our contact form, by phone at (908) 408-9098, or by mail to Peptides Labs LLC, 1209 Mountain Road Place Northeast, Albuquerque, NM 87110 USA. See also our contact page.