Refund Policy
When refunds are issued, how they are paid, partial refunds, and timing after inspection.
Refund Policy
This policy explains when Peptide Labs issues refunds, how they are paid, and how long they take. It works alongside our returns and exchanges page, which covers what can be sent back and how to start the process. Peptide Labs supplies research reagents for laboratory research use only.
When a refund is issued
A refund is issued when one of the following applies:
- An eligible, sealed and unopened item is returned within 14 days and passes inspection;
- Your order arrives damaged and cannot be used;
- You received an incorrect item due to a fulfilment error;
- An order cannot be fulfilled after payment has cleared and no suitable replacement is available.
Inspection first
For returned goods, refunds are processed only after the item is received and inspected. Inspection confirms the item is unopened, sealed, undamaged, and within the return window. This step usually completes within a few business days of the return reaching us. For damaged or incorrect items, clear photos supplied at the time of your report may allow us to approve a refund or replacement without a physical return; we will tell you which applies to your case.
Refund method
Approved refunds are returned to the original payment method wherever possible. Because we accept offline payments, the mechanics vary by method:
- Cryptocurrency refunds are sent to a wallet address you confirm, valued in USD at the time the refund is issued; network fees may apply.
- Bank transfer, Zelle, Cash App, and Venmo refunds are returned to the same account or handle used for payment.
If the original method cannot receive a refund, we will arrange an alternative with you directly.
Refund timing
Once approved, we initiate refunds promptly, typically within a few business days of inspection or claim approval. The time for funds to appear on your side then depends on the payment network. Instant-transfer apps and crypto usually settle quickly; bank transfers may take additional business days to post. All refunds are calculated and paid in USD.
Partial refunds
A partial refund may be granted when only part of an order is eligible, or when a returned item is received in a condition that reduces its value through no fault of Peptide Labs, for example missing packaging or labeling. Original shipping charges are non-refundable except where the return results from our error, such as a damaged or incorrect item.
Non-refundable cases
- Opened vials or any item with a broken seal (see returns);
- Items returned after the 14-day window;
- Products damaged after delivery by improper storage or handling;
- Return shipping costs on change-of-mind returns.
Order cancellations
If you need to cancel, contact us as soon as possible. Orders that are still pending payment can be cancelled at no cost. If payment has cleared but the order has not yet shipped, we can usually cancel and refund it. Once an order has shipped it is handled under the returns policy.
Contact
To request or ask about a refund, use our contact form or call (908) 408-9098, and include your order number. See our contact page for details. All transactions are on the basis that these products are for research use only and not for human consumption.