Returns & Exchanges

Returns & Exchanges

We want researchers to receive their materials in perfect condition. If something is not right, this page explains what can be returned, what cannot, and how to start the process. Monetary outcomes of an approved return are covered on our refund policy page. All Peptide Labs products are research reagents supplied for laboratory research use only.

Return eligibility

To be eligible for a return, an item must be:

• Unopened, sealed, and undamaged, in its original packaging;
• Returned within 14 days of the delivery date;
• Accompanied by your order number as proof of purchase.

Because our products are sensitive laboratory reagents, the seal is the guarantee of integrity. Items that meet all three conditions above can be returned for a refund or exchanged for another product of equal value.

Items that cannot be returned

For safety, sterility, and product-integrity reasons, we cannot accept returns of opened vials or any item whose seal has been broken. Once a research reagent leaves our controlled handling, we have no way to verify how it was stored or handled, so it cannot re-enter inventory. Please inspect your shipment before opening any vial so that, if there is a fulfilment error, the item is still eligible to return.

The following are also non-returnable:

• Items returned more than 14 days after delivery;
• Items missing original packaging or labeling;
• Products damaged after delivery through improper storage or handling by the buyer.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong product, this is our responsibility to fix. Contact us within 7 days of delivery with your order number and photos of the item and packaging. Approved damaged or incorrect items are replaced or refunded and are not subject to the sealed-only rule, since the issue originated with the shipment rather than the seal.

How to start a return

1. Contact us through our contact form with your order number and the item(s) you wish to return.
2. Tell us whether you would like a refund or an exchange.
3. We will confirm eligibility and send return instructions, including the return address.

Please do not ship anything back before receiving confirmation; unauthorized returns may not be traceable to your order and can delay resolution.

Return postage

For change-of-mind returns, the buyer covers return postage. For damaged or incorrect items that are our error, we cover the cost of return or replacement. We recommend using a trackable service and packing the item securely, as you are responsible for the item until it reaches us.

Inspection and timelines

Once your return arrives, we inspect it to confirm it meets the eligibility conditions above. Inspection is usually completed within a few business days of receipt. If approved, a refund or exchange is processed as described in our refund policy. If a return does not meet the conditions, we will contact you and, where possible, arrange to send the item back to you.

Questions

Our team is glad to help before you buy or after. Reach us through our contact form, by phone at (908) 408-9098, or via our contact page. All returns are handled on the understanding that these products are for research use only and not for human consumption.