Shipping

Shipping Policy

Peptide Labs is a US-based supplier of research-grade peptides intended for laboratory research use only. All products are lyophilized research reagents and are not for human consumption. This page explains how we process orders, when they ship, and what to expect in transit. If you have questions the page does not answer, our FAQ and contact page are good next stops.

Order processing and handling

Orders are prepared at our facility in the United States and ship domestically within the USA. Standard handling takes 1-2 business days after payment has cleared. Because Peptide Labs accepts offline payment methods only, an order is held in a pending payment state until funds are confirmed. The 1-2 day handling clock begins once that confirmation posts, not at the moment the order is placed. Weekends and US holidays are not counted as business days.

How offline payment affects dispatch

We accept cryptocurrency, bank transfer, Zelle, Cash App, and Venmo. Each of these settles on its own timeline: crypto and instant-transfer apps often confirm within minutes to hours, while bank transfers can take one to several business days to post. To keep your order moving, always include your order number as the payment reference so we can match your funds quickly. Orders without a clear reference may take longer to reconcile and dispatch.

Delivery times and shipping cost

Once dispatched, domestic delivery typically takes 2-5 business days. All prices and shipping charges are in USD. Our shipping rates are simple:

• Free shipping on orders of $75 or more.
• Flat $12 shipping on orders under $75.

Delivery windows are estimates provided by the carrier and are not guaranteed. Severe weather, carrier backlogs, and peak seasons can add time beyond our control.

Tracking your order

When your order leaves our facility you will receive a tracking number by email. You can follow the shipment at our order tracking page or directly with the carrier. Tracking can take up to 24 hours to show its first scan after a label is created, so a newly issued number may appear inactive for a short time.

Discreet packaging

Every order ships in plain, unbranded outer packaging with no description of the contents on the exterior. Inside, products are packed to protect the integrity of the lyophilized reagents in transit. Because these are temperature-sensitive research materials, we recommend receiving and storing them promptly on arrival; see our storage and handling guide for details.

Lost, delayed, or damaged shipments

If tracking shows no movement for more than five business days, or a package is marked delivered but not received, contact us through our contact form and we will open a trace with the carrier. Please keep all original packaging if an item arrives damaged and photograph the damage, as this helps us resolve claims quickly. Damaged or incorrect items are handled under our returns policy and refund policy.

Addresses and delivery accuracy

Please double-check your shipping address at checkout. We are not able to reroute a package once it is in the carrier network, and re-shipping a parcel returned due to an incorrect or incomplete address may incur an additional shipping charge. We ship to street addresses within the United States.

Acknowledgement

By placing an order you confirm that all products purchased from Peptide Labs are for research use only and not for human consumption. Questions about a shipment can be directed to us through our contact form or (908) 408-9098.